Privacy Policy
Last updated: 21 August 2026
TimberCulture Ltd ("TimberCulture", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect, why we collect it, how we use it and the choices and rights you have in relation to your information.
1. Who we are
TimberCulture Ltd supplies firewood and related products, including kiln-dried logs, kindling and firelighters.
For the purposes of UK data protection law, TimberCulture Ltd is the controller of the personal information described in this Privacy Policy.
Company: TimberCulture Ltd
Contact: info@timberculture.co.uk
Registered office/business address:
Warren House Farm
Peckfield
Micklefield
leeds
LS254BN
2. Information we collect
When you create an account, place an order, contact us or use the TimberCulture app, we may collect information including:
Your name
Email address
Telephone number
Billing and delivery address
Account details
Order history
Products purchased
Delivery dates and delivery instructions
Payment and transaction information
Communications you have with us
Marketing preferences
Information about how you use our website or app
Technical information such as device, browser and IP information where applicable
We only collect information that is reasonably necessary for operating TimberCulture and providing our products and services.
3. How we use your information
We may use your personal information to:
Create and manage your TimberCulture account
Process and fulfil your orders
Take and verify payments
Arrange and complete deliveries
Contact you about an order or delivery
Provide customer service
Maintain records of transactions
Prevent fraud and protect the security of our services
Improve our website, app, products and customer experience
Comply with our legal, accounting and tax obligations
Manage your marketing preferences
Send marketing communications where permitted by law
4. Our lawful bases for using your information
We use different lawful bases depending on why we are processing your information.
Contract
We process information where it is necessary to provide the products or services you have requested, including processing orders, taking payment and arranging delivery.
Legal obligations
We may process and retain certain information where we are required to do so by law, including accounting and tax requirements.
Legitimate interests
We may process information where it is necessary for our legitimate business interests and those interests do not override your rights and freedoms.
This may include:
Operating and improving TimberCulture
Managing customer relationships
Preventing fraud and misuse
Maintaining appropriate business records
Sending marketing about our own similar products and services where the requirements of the customer "soft opt-in" are satisfied
Consent
Where we specifically ask you to consent to something, such as opting into marketing emails, we rely on your consent.
You can withdraw your consent at any time.
5. Email marketing
We may occasionally send emails about TimberCulture products, seasonal reminders, special offers and other relevant updates.
We will only send electronic marketing where we have an appropriate basis to do so.
Customers and the soft opt-in
Where permitted by the Privacy and Electronic Communications Regulations (PECR), we may use the customer "soft opt-in".
This may apply where:
You provide your email address directly to TimberCulture while purchasing or negotiating to purchase a product or service from us;
The marketing relates to TimberCulture's own similar products or services;
We give you a clear opportunity to opt out when we collect your details; and
We give you a clear and simple opportunity to unsubscribe from every subsequent marketing email.
For example, this may include emails about logs, kindling, firelighters, seasonal firewood reminders, related TimberCulture products and special offers.
Where we rely on the soft opt-in, our UK GDPR lawful basis for processing your personal information for this purpose is our legitimate interests.
Marketing by consent
In other circumstances, we may ask you to positively opt in to receiving marketing emails from TimberCulture.
Where we rely on consent, you will not be opted in unless you take a positive action indicating that you would like to receive our emails.
6. Changing your marketing preferences
You are always in control of whether you receive marketing from us.
You can:
Use the unsubscribe option included in our marketing emails;
Change your marketing preferences through your TimberCulture account where this functionality is available; or
Contact us directly.
If you opt out or unsubscribe, we will stop sending you marketing communications.
We may retain limited information on a suppression list so that we can ensure we respect your request and do not accidentally add you back to our marketing audience.
Opting out of marketing does not affect transactional communications that are necessary to fulfil your orders, such as order confirmations, payment information and delivery updates.
7. Payments
When you make a payment, your payment may be processed by a third-party payment provider.
TimberCulture does not need to store full payment card details where these are handled securely by our payment provider.
We use Stripe to process online card payments. When you make a payment, Stripe may process information including your name, billing details, payment card information, transaction details, device information and information used for fraud prevention and security. Your full payment card details are processed securely by Stripe and are not stored by Timberculture. Stripe processes personal information in accordance with its own privacy policy.
8. Who we share information with
We may share personal information with trusted organisations that help us operate TimberCulture, such as:
Payment processors
Website and app hosting/platform providers
Email and communications providers
IT and technical service providers
Accountants and professional advisers
Delivery or logistics providers where applicable
Government, regulatory or law-enforcement authorities where required by law
We only share personal information where there is an appropriate reason to do so.
We do not sell customer personal information to third parties.
9. International data transfers
Some of the technology providers we use may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we take steps to ensure appropriate safeguards are in place as required by UK data protection law.
10. How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting and tax requirements.
Different types of information may therefore be retained for different periods.
We may retain records of marketing opt-outs and unsubscribes for longer where necessary to ensure that we continue to respect those preferences.
11. Keeping your information secure
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Where third-party providers process personal information on our behalf, we expect them to maintain appropriate security measures.
12. Your rights
Depending on the circumstances, UK data protection law gives you rights over your personal information.
These may include the right to:
Access personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete your information in certain circumstances
Ask us to restrict how your information is used
Object to certain uses of your information
Receive certain information in a portable format
Withdraw consent where we rely on consent
Your right to object to direct marketing
You have the right to object to the use of your personal information for direct marketing at any time.
If you object to direct marketing, we will stop using your personal information for that purpose.
To exercise your rights, please contact TimberCulture using the contact details above.
13. Complaints
If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the issue.
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.
Information about making a complaint is available from the ICO.
14. Cookies and similar technologies
The TimberCulture website or app may use cookies and similar technologies to operate the service, remember preferences, understand how the service is used and, where applicable, support analytics or marketing.
Where consent is legally required for non-essential cookies or similar technologies, these technologies will not be used until the appropriate consent has been obtained.
Please see our Cookie Policy or cookie preference controls for further information.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including where our services or legal obligations change.
The latest version will always be made available through TimberCulture and the "Last updated" date at the top of this policy will show when it was most recently revised.
16. Contact us
If you have any questions about this Privacy Policy, your personal information or your marketing preferences, please contact:
TimberCulture Ltd
Email: Info@timberculture.co.uk
Address: Warren House Farm, Peckfield, Micklefield, Leeds , LS254BN